Due to different devices and photography lighting sources or your display settings, product color may vary slightly.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping & delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

1.If I order today, when will I get my shirt?

Custom made shirts are delivered within 12-16 business days after order placement while our collection shirts are delivered within 6-9 business days depending on order confirmations and our manufacturing load.

We also accept urgent delivery requests. (Additional shipping charges apply)

2.Why does Roomi Man require more days for delivery?

Roomi Man has a very lean manufacturing and inventory management system which enables us to reduce wastage, piling up stock and helping the environment.

We believe in providing unmatched fit with an array of size & fits combined with unlimited style options to our customers which requires a lot of attention to detail and time. We try our best to deliver high quality products in minimum possible time.

3.What happens if I never get my order?

You can always contact Roomi Man at (+92) 3482458612,  021-43200055, hello@roomishop.com, and our team will ensure the delivery of products.

4.Can I get a refund if I don’t like my order?

You can definitely claim a full refund. On the other hand, ship your parcel back with a specified list of issues that are being incurred. We will alter/remake/remodel your shirt and send it back.

5.It is safe to let your representative into my house for a custom sizing visit ? (Only in Karachi)

All members of our team are verified individuals, who will not bear any harm to our customers. Any uncomforting behaviour or act will be compensated for with urgent action.

6.If there a physical store I can visit?

We are entirely based online and operate through a single website. There are no other authorised distributors or re-sellers.

7.I bought your product through a Facebook page other than that of your own. It is authentic?

We currently operate solely through this website and our Facebook, Instagram page.Any other channels of purchase are fraudulent and unauthorised.

8.When will these products be on sale?

Sales will be announced on our social and digital media platforms. Subscribe to stay in touch!

9.Why am I suddenly getting emails from Roomi Man? I don’t want them!

We keep updating our customers with the latest offerings at Roomi Man. You can unsubscribe to our newsletters by selecting the ‘unsubscribe’ button at the very bottom.

10.The color I ordered if different from the one I received. Do I have the wrong shirt?

The tone and saturation of colors can vary according to the quality of the screen you’re viewing it on. Please keep a margin for slight variations.

11.I’m shipping my shirt back. Who is going to pay for the courier?

As per our terms of service, the customer will be liable to bear the expense of return shipping.

12.I’m paying online. Is it safe to enter my details?

We try our best to align payment through the safest portals.



SPECIAL NOTES FOR CUSTOMERS OUTSIDE PAKISTAN

Customers are responsible for any incurred customs duties, fees or taxes. These fees are non-refundable.
Customers outside from Pakistan will have to bear the shipping charges.

Hand or machine wash with cold water.

Turn your shirt inside out before doing laundry.

Use warm Iron when damp.

Do not hang dry under direct sunlight.

Do not bleach

Do not dry clean

Do not tumble dry

In matter of a spill or stain try to clean it with mixture of baking soda and water or a liquid stain remover.