RETURNS & EXCHANGE POLICY


RETURNS & EXCHANGE POLICY

We accept returns or exchanges for unworn and unwashed shirts with original tags within 6 months of purchase.

General Conditions

  • Custom orders are non-refundable, including:

    • Custom-made shirts

    • Sleeve adjustments

    • Shirt length adjustments
      Refunds are only applicable if the mistake is from our side.

  • To request an alteration or remake, please contact our customer care team.

  • Returned items must include:

    • A copy of the invoice

    • The reason for return

  • Customers must return items using a traceable courier or registered post, at their own expense.

  • Exchanges and remakes are subject to stock and fabric availability.

  • Refunds are processed within 7 days after we receive and inspect the returned item.

  • For queries, contact us at +92 348 2458612.

RETURN & EXCHANGE PROCESS

  1. Once we receive and inspect your return, we will notify you via call, SMS, or email.
    If approved, the exchange will be processed or the refund amount will be transferred to your provided bank details within a few days.

  2. Please ensure items are properly packed before sending.

  3. Customers are responsible for return shipping costs, which are non-refundable.
    We strongly recommend using a trackable courier service. We cannot guarantee receipt of untracked parcels.

SPECIAL NOTES FOR CUSTOM SHIRT ORDERS

  • We accept requests for size or style adjustments if the fit is not satisfactory.

  • Custom shirts are made to individual specifications and are non-refundable.

  • Minor alterations such as shortening or tightening are supported.

  • Free remakes are offered only if the error is from our side, subject to fabric availability.

SPECIAL NOTES FOR INTERNATIONAL CUSTOMERS

  • Customers are responsible for custom duties, taxes, and fees, which are non-refundable.

  • International shipping charges must be borne by the customer.

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